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Suppport Notes
Exporting User’s Private Key
Due to the
sensitive nature of certificates, and to provide a balance between data
continuity and company policy, the certificate issued to the user by the
DataRevoke 2.1 server can now be exported by the user. This is a change from
the DataRevoke 2.0 server, where the user was prevented from exporting the
private key for the EFS certificate. Note: Certificates issued by the
DataRevoke 2.0 server cannot be exported even when using DataRevoke 2.1. Only
certificates issued by DataRevoke 2.1 server can be exported.
Installation and Pre-existing certificates
The
DataRevoke 2.1 Agent has been updated to preserve pre-existing certificates
residing in the user’s certificate store. This ensures data continuity in
cases where the user may have encrypted files prior to installation of the
DataRevoke 2.1 Agent.
Data Locations and Foreign Language Support
The
DataRevoke 2.1 service has been enhanced to reference standard Windows
locations, such as My Documents and Desktop, for each supported language.
However, if you create a data location using a specific path, such as
C:\directory1\directory2\ , the path is specific to the language used. The
DataRevoke 2.1 service does not perform language translation, therefore, a
hard-coded path is not translated into the other support languages. If it is
necessary to use hard-coded paths, then you should group devices by language
and assign the language-specific data locations to the corresponding group
IP Address Lookup
The DataRevoke 2.1 Admin Console
will allow you to perform an IP address lookup to determine, as best as
possible, the physical location of the device by displaying a graphical map. To
access this capability, display the Device Details page for the device, select
Device Specs and click on the IP address. The Admin Console will use an
external service to perform a lookup and display the results. Note: The lookup
function uses the external address seen by the DataRevoke 2.1 server. You may
also need to supply the private (internal) address as seen by the DataRevoke
Agent to locate the device.
Export Log Command
To simplify the task of examining
log data for a device, it is now possible to export the device log to a file so
you can use another application to sift the data.
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